FM24

A 24 hr 365 day facilities helpdesk is an expensive resource for any in-house facilities operation. Many organisations struggle to achieve value for money from an in-house helpdesk team, even when providing a 9-5 service. When considering the cost of such a resource, spread over the number of calls they receive, the cost is often prohibitive.

Many in-house FM operations will often offset the high cost of such a resource by "multi-tasking". This makes financial sense but will often result in the loss of consistency and a breakdown in quality management information.

At fm24 we offer to take on the role of the client's in-house helpdesk operation, often at a fraction of the cost of the in-house alternative. The following are some of the key features of this service:

* Single point of contact, branded as an in-house service
* Various means of communication (telephone, email, efax, sms, pda etc)
* Clients contractors retained by the client
* fm24 issue work orders to the client's contractor and report on performance
* Monthly/Weekly management reports detailing contractor performance